Q: How long does it take to process my check?
A: The nature of emergencies make it difficult to set specific timelines to any program. The general guideline for turnaround based on current staffing availability are as follows:
- J1-SP receives accurate & complete Form 14
- (2 days) J1-SP generate pay claim batches to State Comptrollers (SC)
- (1 day) SC accounting process to State Controllers Office (SCO)
- (5 days) SCO generates pay checks & returns checks to SC
- (1 day) SC inlucdes checks with incident related information and mails to individual's HOR indicated on the Form 14
- (4 days) US Postal delivery
Total Days: 13 business/working days
Q: I've lost or never received my check. What do I do?
A: This process involves procedures specified by the State Controllers Office (SCO) and will take approximately 10 business days.
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Download form, fill out, and fax to State Personnel using fax number on the form
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Upon receipt, State Personnel will research the exact check number and date of issue required by SCO
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A completed form STD 435 will be sent to the address indicated for an original signature, also required by SCO
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Sign and mail form back to State Personnel at the address below:
CA Military Department-State Personnel
Box 27 ESAD
9800 Goethe Road
Sacramento, CA 95827
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SCO will mail duplicate check to the address indicated
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If the lost/missing check has been cashed, photocopies of the cashed check will be sent to State Personnel.
Q: Can I use direct deposit for my check?
A: No. Unlike normal payroll checks, emergency state active duty is unpredictable and not on a regular schedule. Direct deposit services at most financial institutions required regularly scheduled pay periods.